Legitscript – 2025 – Current – Role: IT Support Technician
I joined LegitScript in February of 2025, originally as a Helpdesk Technician. The job was fairly straightforward on paper: handle the majority of incoming Helpdesk requests, take care of employee onboarding and offboarding, and manage the inventory and deployment of company hardware.
As these things sometimes go, the job became considerably larger than that.
I still handle The majority of day-to-day support, but my responsibilities have expanded into administration of a fairly substantial collection of company systems and services, MDM administration and scripting, automation, networking and Wi-Fi, office infrastructure, conference-room technology, and other assorted pieces of corporate IT.
I’ve also become responsible for the majority of our MDM scripting and have written several macOS applications for internal company initiatives. This has been an especially interesting addition to my work, since it gives me the opportunity to approach an IT problem from a slightly different direction. Sometimes the best answer isn’t finding another piece of software that almost does what you need. Sometimes it’s building the thing you actually need.
The environment itself is fairly broad. I work with Apple hardware and software, Rippling, Google Workspace, Microsoft, Slack, Zoom, Atlassian, OpenVPN, GitHub, JetBrains, Tableau, Databricks, Salesforce, Backblaze, DomainTools, ChatGPT, Claude, and quite a few other systems and services.
There is also the physical side of corporate IT. That includes networking and Wi-Fi, printers, office displays, conference rooms and Zoom Rooms, AV equipment, employee badging, hardware deployment, inventory, and the various other pieces of technology that quietly keep an office functioning until one of them decides not to.
And, of course, there is still Helpdesk.
I support people throughout the company, including executive support, and that remains an important part of what I do. One of the things I’ve always enjoyed about IT is the variety of problems that come through the door. A support request that initially looks simple can turn out to involve an endpoint, an account, a network, an application, a security policy, or several of those things interacting with one another.
I’ve always been particularly good at looking beyond the immediate symptom and working through a problem until I understand what’s actually causing it. That approach has followed me throughout my career, whether I’m troubleshooting a single Mac or working on a problem that touches several different systems.
LegitScript has given me the opportunity to bring together a lot of the different things I’ve done over the years—Apple support, enterprise IT, networking, endpoint management, user support, and troubleshooting—while continuing to expand into scripting, automation, application development, and broader systems administration.
It has made for an interesting job, and one that continues to evolve.