XAG Solutions is an MSP (Managed Service Provider) based in Tigard, OR. Focused primarily on IT support, XAG provides a scalable level of IT support for numerous businesses, ranging from simply providing email, backup, or website support, to full multi-national IT support covering all aspects of hardware, software, and user support. In this role, support for Office365 environments, Google, Intermedia environments, and Ubiquiti environments is normal, as well as numerous software suites including, Mosyle, Addigy, Jumpcloud, Synology, Hudu, Jotform, WatchMan Reporter, and Confluence, just to name a few. Frontline Helpdesk support, in-person hardware and software support, mobile device support, as well as research of myriad issues as presented.
During my time here, I focused on front-line Helpdesk support for multiple business customer’s and their user-base. Everything from updating signatures to complete computer builds, as well as normal break/fix support was part of my daily routine. In many cases support was provided remotely, due to multi-national locations. However, on-site support was also part of my role, for customers local to the Portland area.
At the same time I worked to update the company’s internal and external documentation.
Beyond this, I worked to refresh the company branding and marketing, creating new logo designs, logo products, as well as an online portal for ordering, purchasing, and sales, via a print on demand model.